Not Every AI SOC Agent Delivers on the Promise

The market for AI SOC agents is early, crowded, and full of claims that haven't been tested in production

This Gartner research arms security operations leaders with a list of specific questions to ask vendors across seven critical areas before committing to a solution.

• Seven evaluation categories spanning use case fit, outcome measurement, pricing, analyst augmentation, autonomy boundaries, integration, and governance
• How to tie AI SOC agent investments to measurable TDIR improvements
• Which governance and transparency controls to require before giving an AI agent operational access
• Why mean time to contain (MTTC) should be the metric you anchor your evaluation around

Source: Gartner, Validate the Promises of AI SOC Agents With These Key Questions, Craig Lawson and Andrew Davies, 28 October 2025.
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